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Our Policies

Privacy Policy

Orders

We request information from the user. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date.) This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Emails & Catalogs

We never sell or rent your email address, mailing address or other personally identifiable information you provide us.

Choice/Opt-Out

Users who no longer wish to receive our emails may opt-out of receiving these communications by clicking on the Unsubscribe link in the email.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Our site uses cookies to keep track of your shopping cart. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Third party vendors, including Google and Teracent, show your ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. Users may opt out of Teracent's use of cookies by visiting the Teracent opt-out page.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry, SSL (Secure Sockets Layer.)

Correction/Updating Personal Information

If a user's personally identifiable information changes, or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This may be done by emailing us custserv@crownawards.com.

Notification of Changes

Any material changes in the way CrownAwards.com uses personal information will be described in future versions of this Privacy Statement. Of course, you may always submit concerns regarding our Privacy Statement or our privacy practices to Crown Awards, 9 Skyline Drive, Hawthorne, NY 10532. Please reference the privacy policy in your subject line. Crown Awards will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

Payment Policy

Payment Processing

Orders will not be processed until we receive payment. SORRY, NO COD ORDERS!

Credit Cards

Credit Cards are the best form of payment to expedite your order.

We accept MasterCard, Visa, American Express and Discover.

Internet Orders are by credit card only. All transactions are encrypted and secure to protect your personal information.

Check or Money Order

We also accept certified checks, organizational checks and money orders; however, orders will not get shipped until we receive payment. *Note: Payment by personal check must wait 10 days to clear. To pay by check or money order, please call us at 1-800-227-1557.

Purchase Orders

Purchase Orders are accepted from Government Agencies only!

Signed copy must be faxed ASAP; order cannot ship until the P.O. is received with the correct amount due. Fax your signed purchase order to 1-914-347-7008. To pay by purchase order, please call us at 1-800-227-1557.

Free Shipping Policy

Free Shipping does not apply on orders paid by Purchase Orders.

Please make sure to note order # on all Checks and Purchase Orders!

Mail all checks and money orders to:

Crown Awards
Attn: Accounting Department
9 Skyline Drive
Hawthorne, New York 10532

Shipping Policy

Free Ground Shipping applies to all prepaid trophy and plaque orders over $100.00. Medals, Ribbons, Pins, Patches, Certificates, Crystal, Acrylics, Clocks, Gavels and Promotional Products would not qualify towards the free shipping.

*Valid in Continental US Only - Does not include Hawaii, Puerto Rico, Alaska, APO's/FPO's or anywhere outside the U.S.A.

Shipping charges are determined by weight and shipping destination. APO/FPO orders are shipped via Priority Mail and generally take 2 weeks. (Express shipping is available but delivery time is not guaranteed). We also ship to Alaska, Hawaii, Puerto Rico and Canada, these orders would not qualify for free shipping and are shipped via Postal Service or UPS 2 Day Air. Sorry, No COD Orders

All orders are processed by the next business day, excluding Saturdays, Sundays and Holidays. Rush Shipping Options Available - For assistance, please call our customer service department at 1-800-227-1557 or 1-800-765-2003.


Two Great Tools to Calculate Delivery and Freight Charges!

Return Policy

If you need to return an award(s), please contact our customer service team at 1-800-227-1557 as all returns must be authorized for tracking purposes.

  • We must be notified of pending returns within 7 business days of the order delivery date.
  • All return orders are subject to a 30% restocking charge.
  • Shipping charges, engraved plates, plaques, lucites, and crystal awards are NON-REFUNDABLE.

Engraving Policy

Charges for Engraving

Medals/Dog Tags 50 for plates with same engraving
75 for plates with different engraving
10 per extra character
Trophies/Sculptures 40 Free characters
10 per extra character
Plaques 40 Free characters
25 per extra character
Corporate Plaques 40 Free characters
25 per extra character
Cup Trophies 40 Free characters
10 per extra character
Crystal Awards 40 Free characters
25 per extra character
Acrylic Awards 40 Free characters
25 per extra character
Clocks/Paperweights/Mugs/Gavels 40 Free characters
25 per extra character


Submtting Engraving Information

Email Engraving

  1. Send your Word or Excel document with engraving detail.
  2. Use font size 12, typed in Capital Letters.
  3. Review your engraving information carefully and accurately.
  4. Send to: engrave@crownawards.com
  5. Subject line should read New Engraving and Order #

Online Engraving

  1. Visit www.crownawards.com/engrave
  2. You must enter your order #
  3. Check all engraving information carefully & accurately; please check spelling as well.
  4. Crown is not responsible for Customer Engraving Errors.
  5. All engraving will be processed as submitted

Fax Engraving
To avoid costly errors, we highly recommend you submit engraving via email. However, if faxing is your only choice:

  1. All Fax Engraving must be typed. To ensure accuracy, NO HANDWRITTEN engraving will be accepted.
  2. Include your Order # and daytime phone # and cell phone #
  3. Use Font Size 12 and type in Capital Letters
  4. Fax your information to 914-347-8106

Engraving Check List Reminders

  1. Include your order # on all submitted Engraving information.
  2. Match the number of Engravings to the number of items ordered.
  3. Separate your Engraving by item # & make sure to specify male/female on each item.
  4. Stay within the allotted number of characters... (blank spaces count).
  5. Medals: Additional fees of 10 cents per letter will be charged to your existing credit card
    Recognition Awards, Acrylics, Clocks, Corporate Plaques: Additional fees of 25 cents per letter will be charged to your existing credit card.
  6. Type all Engraving in CAPITAL LETTERS.

Suggested Format - For Your 3 Line Plates
Line... 1 - Organization, Team or League
Line ...2 - Place or Division
Line... 3 - Date or Season

Corporate Awards

Free Logo on 50+ Piece orders:
Under 50 pieces, $25.00 logo fee. (a one time additional charge may be applied to multiple logos). Our Corporate Engraving Experts will layout the engraving to fit the awards. The text will be sized and centered to best fit the awards.

Logos On File:
We store your logos on file for 3 years to re-use without an additional setup fee.

Digital Files:
We accept EPS, JPEG, TIFF files- Adobe Illustrator or EPS preferred; e-mail files to: engrave@crownawards.com. Note: specify your order # in the subject line

Free Ribbons Policy