What is your Return Policy?

If you need to report a defective award or to return an award(s), please email our customer service team at customerservice@crownawards.com as all returns and damaged items must be authorized for tracking purposes.

      • We must be notified of pending returns within 7 business days of the order delivery date.

      • All return orders are subject to a 30% restocking charge.

      • Custom Awards, Custom Logo Items, Plaques, Lucites, Crystal Awards, Engraved Plates, Premiere Engravable Rings, Glassware, and Shipping Charges are NON-REFUNDABLE.