FREQUENTLY ASKED QUESTIONS

search faqs

HOW TO ORDER
How long does it take to receive my order?

How long does it take to receive my order?

We ship our orders very quickly! Once you have all of your information required to complete your order, your order will leave our warehouse within 24-48 hours or even sooner!

We offer RUSH shipping options if needed. We do not charge a rush fee for production time.
What is the best way to place an order?

What is the best way to place an order?

We have several ways for you to place your award order: Via Phone, Web or Email us at: CustomerService@CrownAwards.com.

Our website www.crownawards.com accepts debit cards, credit cards and PayPal only.

For payment by check or purchase order, please call 1-800-227-1557 and one of our Customer Service representatives will be happy to help you place your order.
Can I change my order?

Can I change my order?

Due to our rapid processing time, it is very difficult to add to or change your order. If a change is necessary, please contact one of our helpful representatives at 1-800-227-1557.
Can I order individual parts like figures or neck ribbons?

Can I order individual parts like figures or neck ribbons?

Neck ribbons are available individually, click here to purchase. Unfortunately, figures are only available with the purchase of trophies and certain plaques.
Can you tell me the size of a specific item?

Can you tell me the size of a specific item?

All measurement information for our awards is located on the product page, right below the picture of the award.
How can I submit my engraving information?

How can I submit my engraving information?

If you are calling us to place your order, the best and most accurate way to submit your engraving would be via email to engrave@crownawards.com. Please type your order # in the subject line.

We do not recommend faxing engraving; however if that is your only option, it must be typed.

We do not accept hand-written engraving information and are not responsible for any errors.

For more information regarding our engraving policy click here.

For orders placed online, it's easy to enter your engraving during checkout! We'll guide you through the process and give you a chance to review before placing your order.
What is your Return Policy?

What is your Return Policy?

If you need to report a defective award or to return an award(s), please contact our customer service team at 1-800-227-1557 as all returns and damaged items must be authorized for tracking purposes.

      • We must be notified of pending returns within 7 business days of the order delivery date.

      • All return orders are subject to a 30% restocking charge.

      • Custom Awards, Custom Logo Items, Plaques, Lucites, Crystal Awards, Engraved Plates, Premiere Engravable Rings, Glassware, and Shipping Charges are NON-REFUNDABLE.
When will I receive my Email Confirmation?

When will I receive my Email Confirmation?

Immediately after placing your order you will receive an "Email Order Confirmation" from Customer Service confirming that your order has been processed.

The Email Confirmation will include your order number plus other details about your order.

Please review all the information stated for accuracy and contact our Customer Service Department immediately with any questions.
How do I track my order?

How do I track my order?

Once your order has been shipped, you will receive a second email from Crown Awards containing your tracking number and instructions with a link on how to track your order.
Can I save items in my shopping cart for purchase at a later date?

Can I save items in my shopping cart for purchase at a later date?

Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. If you add items to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days.
Sales Tax and Tax ID Forms

Sales Tax and Tax ID Forms

If you have any questions regarding Sales Tax or need to submit your tax ID form, please contact our Customer Service team at 1-800-227-1557 or Email customerservice@crownawards.com
Easy Reorder
Easily reorder items you've purchased in the past. Click here to see all of your previous orders and previously purchased items.
 
DESIGN YOUR OWN
How do I order my custom awards?

How do I order my custom awards?

Contact our Custom Department at 1-800-542-6044 to place your order.

Fax Number: 1-800-347-7566
How do I use my own artwork or logo?

How do I use my own artwork or logo?

See Logos
 
SHIPPING
What is my shipping time?

What is shipping time?

Our turnaround time and shipping time is very fast. Most orders leave our location within 24 hours. (24 hours if you are using a personal logo on our awards.) If you call 1-800-227-1557 and give a Customer Service representative your shipping state and zip code, we can give you a rough estimate of your shipping time.
What is my shipping cost?

What is my shipping cost?

Crown Awards offers FREE shipping on all prepaid "Trophy and Plaque" orders over $100 within the Continental USA. Our shipping costs are determined by weight and shipping destination.

We would love the opportunity to calculate your order's delivery date.

Note: International Orders: Priority or Express Mail available.

Sorry, No COD Orders.

All orders are processed by the next business day, excluding Saturdays, Sundays and Holidays.

Rush Shipping Options Available - For assistance, please call our Customer Service department at 1-800-227-1557.

Great Tool to Calculate Delivery and Freight Charges!

Do you offer free shipping?

Do you offer free shipping?

Yes, We offer free ground shipping on prepaid orders of trophies and plaques of $100 or more in value. Other award styles do not qualify for free shipping. We can work with any budget. Please call us for a FREE quote at 1-800-227-1557.
Can I place an order and come to your location and pick it up to save on shipping?

Can I place an order and come to your location and pick it up to save on shipping?

We are a large Mail Order Catalog Company and only ship from our location. We have the quickest turnaround time in the Industry. We offer many shipping options.
Will I receive an email confirmation once my order ships?

Will I receive an email confirmation once my order ships?

Yes. Once your order has been shipped, you will receive a tracking number from UPS along with all tracking instructions. Please go to the UPS.com website and enter your tracking number for the status of your order.
Will I receive an order confirmation email after I place the order?

Will I receive an order confirmation email after I place the order?

Yes. You will receive an email with a copy of the order within 5 minutes. Please check your "spam" or "junk mail" folder if you don't receive it immediately.
 
ENGRAVING
How much is engraving?

How much is engraving?

Cost varies depending on the type of awards your order.

Medals and Dog Tags
- 69¢ per plate with same engraving (quantity discounts available)
- 79¢ per plate with different engraving

Trophies, Cups, Sculptures, Plaques, Crystal and Acrylic Awards
- First 40 characters are FREE*

Clocks, Paperweights, Mugs and Gavels
- First 40 characters are FREE*

Corporate Plaques and other Corporate type items
- First 40 characters are FREE*

*Click here for details on extra charges for engraving past 40 characters
How much is engraving past 40 characters?

How much is engraving past 40 characters?

Cost varies depending on the type of awards your order.

Medals and Dog Tags
- 13¢ per extra character

Trophies, Cups and Sculptures
- 13¢ per extra character

Plaques, Crystal and Acrylic Awards
- 28¢ per extra character

Clocks, Paperweights, Mugs and Gavels
- 28¢ per extra character

Corporate Plaques and other Corporate type items
- 28¢ per extra character
Is there an engraving charge on medals?

Is there an engraving charge on medals?

Yes there is small charge for engraving plates for medals. If the medals all have the same engraving, it is 69 cents per engraving plate (quantity discounts available). If the engraving is different from medal to medal it is 79 cents per engraving plate. Engraving plates for medals are shipped with the order but not attached.
How many characters can an award have?

How many characters can an award have?

Engraving varies depending on the type of award ordered. We offer medals, trophies, plaques, acrylics and crystals and each may have a different sized area for the engraving. Our Engraving experts will adjust and format the engraving to best fit the award.
How can I submit my engraving information?

How can I submit my engraving information?

If you are calling us to place your order, we prefer that you email your engraving. Just follow these instructions:

        Send your Word or Excel document with engraving detail.

        Use font size 12, typed in Capital Letters.

        Review your engraving information carefully and accurately.

        Send to engrave@crownawards.com.

        Subject line should read "New Engraving" with your order number.

For orders placed online, it's easy to enter your engraving during checkout! We'll guide you through the process and give you a chance to review and edit before placing your order.
Should I Fax over my Engraving?

Should I Fax over my Engraving?

We no longer accept faxes for engraving.

For instructions on emailing us your engraving, see "How can I submit my engraving information?" above.
What information should I include when I email my Engraving Information?

What information should I include when I email my Engraving Information?

Here is our helpful check list:

Include your order # on the subject line of your email.

Match the number of Engravings to the number of items ordered.

Separate your Engraving by Item Number and make sure to specify male/female on each item.

Stay within the allotted number of characters. Blank spaces count as a character but not charged. Additional engraving fees will be charged to your existing credit card. Click here for more information.

Type all Engraving in CAPITAL LETTERS.
What type of format should I use for my engraving?

What type of format should I use for my engraving?

Suggested Format for Trophy or Medals- 3-Line Plates:

Line 1 - Organization, Team or League

Line 2 - Place or Division

Line 3 - Date or Season
How does the engraving work for the perpetual trophy/plaque when I have the winners in the future?

How does the engraving work for the perpetual trophy/plaque when I have the winners in the future?

When you order our Perpetual award, you will receive all of the small blank metal plates upon ordering the award. When you are ready for engraving, simply mail us the plates with your previous order number, the engraving and contact information. We will then engrave the plate and mail it back to you. There is a $5 charge for each small plate to be engraved.

In the case your trophy/plaque has small flexi-engraving plates, you will need to call us at 1-800-227-1557 to order. We do not ship out blank flexi-engraving plates.

The large plate is included, as well as any small engraved plates on the original order.
Can I order awards now without engraving and then get the engraving after we have our winner's name?

Can I order awards now without engraving and then get the engraving after we have our winner's name?

Yes, if you are ordering Trophy or Medal awards. We can easily create your engraving plates and ship them to you when you have your engraving information.

Note: We need your engraving for Crystal and Acrylic type awards and Plaques before your order can ship.
I want to make one line of my engraving larger than the other. How do I select that?

I want to make one line of my engraving larger than the other. How do I select that?

We can do that for you over the phone. By placing your order by phone with a representative, you can then email us your engraving and specify to the engraving department which line you would like larger than the others.
I am only going to have 1 line on this plate. Will it be scaled up to fill up the plate when I order it online?

I am only going to have 1 line on this plate. Will it be scaled up to fill up the plate when I order it online?

The website will automatically center the engraving, but it will not be scaled to fill up the plate. We can do that for you if we place your order for you by phone and then have you email us your engraving to engrave@crownawards.com.
Can you engrave a foreign language as the engraving, like Greek characters?

Can you engrave a foreign language as the engraving, like Greek characters?

Yes. If your engraving information is all the same, we set up the engraving as a logo and repeat the image on each award. There is a one time logo fee of $35. This applies to Crystal and Acrylic awards only.
Can Crystal Awards carry my logo in color?

Can Crystal Awards carry my logo in color?

Yes, several of our crystal awards are designed to carry color. We would love to assist you in finding the right crystal award for your event. Please call and one of our Awards Specialists will assist you.
Is it possible to engrave my logo on the engraving plate for this trophy?

Is it possible to engrave my logo on the engraving plate for this trophy?

Unfortunately our engraving plates are too small to carry a logo properly. We have a large selection of awards that a take a logo.
Will this engraving plate last in the outdoors? Are they weatherproof?

Will this engraving plate last in the outdoors? Are they weatherproof?

Our engraving plates are not weatherproof and may not stand up to the outside elements.
 
PRODUCT INFORMATION
What is the material of the medal? Is it metal or plastic?

What is the material of the medal? Is it metal or plastic?

We have great quality medals with great low prices! All of our medals are made of zinc alloy.
Can I get additional plates to a perpetual trophy?

Can I get additional plates to a perpetual trophy?

Our perpetual awards were designed to carry the number of plates you see on your screen. If you would like to order extra plates you may do so for an additional charge. Please call Customer Service at 1-800-227-1557.
What is the weight of this award?

What is the weight of this award?

The weights of our awards vary depending on the type of item ordered.
What are your trophies made of? What is the material?

What are your trophies made of? What is the material?

Our figurines are made of polypropylene, which is a type of synthetic compound or type of durable plastic. The bases are real marble stone.
What is the height of your Figurines?

What is the height of your Figurines?

All of our figurines vary in height. Your total height depends on the type of figure you choose.
Does the height of the trophy include the figurine on top?

Does the height of the trophy include the figurine on top?

Yes. The size shown is the total size of the complete trophy.
Which is heavier, acrylic or crystal?

Which is heavier, acrylic or crystal?

Crystals are heavier than acrylics. However, acrylics are very shiny and have the advantage of carrying a personal logo in more vibrant color.
Are all the neck ribbons for free?

Are all the neck ribbons for free?

All of our medals come with a free sports neck ribbon. We do have other neck ribbons, such as our specialized solid colored ribbons for a small additional fee.
Does the medal come with a neck ribbon?

Does the medal come with a neck ribbon?

Yes.
Does the dog tag come with a neck chain?

Does the dog tag come with a neck chain?

Yes. All of our dog tags come with a free 30" neck chain.
 
INTERNATIONAL ORDERING
What is the turnaround time to receive an International order?

What is the turnaround time to receive an International order?

This will vary depending on the country your order is being shipped to. We have a standard one to two day process plus shipping time to your destination.
What shipping company do you use?

What shipping company do you use?

Depending on the country, your order will be shipped via USPS or UPS International.
How much is international shipping?

How much is international shipping?

In order for us to determine shipping to your location, we will need to set up a price quote for you. Please send an email to customerservice@crownawards.com. Include your full name, billing address, shipping address, your event date, the item numbers and options of the awards you need, the quantity of awards you need for each, and your contact information.
Can I pay with an international credit card?

Can I pay with an international credit card?

We welcome our International customers and have been serving these customers for many years!
Do I receive free shipping on trophies over $100.00?

Do I receive free shipping on trophies over $100.00?

Our Free ground shipping on trophies applies only on prepaid orders within the continental United States.
What is your Canadian shipping policy?

What is your Canadian shipping policy?

Our Canadian shipping charges have been upgraded! All orders being shipped to Canada will include a surcharge on the payment page that covers all duty and tax fees. This completely eliminates having to pay duty and taxes after receiving your order, now making the shipping process seamless! Note: Shipping charges still apply separately from the duty and taxes surcharge.
 
LOGOS
I'm uploading my logo but I don't know what file type to use?

I'm uploading my logo but I don't know what file type to use?

We prefer the following file types: ai , eps, pdf, psd, jpeg, png, tif.
My logo looks small/off center/wrong when I uploaded it. How do I change it or tell them to make it bigger?

My logo looks small/off center/wrong when I uploaded it. How do I change it or tell them to make it bigger?

Our Engraving Experts will format your logo to fit perfectly on the award you choose.
Can you tell me if our logo is still on file?

Can you tell me if our logo is still on file?

Yes, we would be happy to double check to see if your logo is on file or you can also search on our website by signing in to your account.
I used a logo with you last time I ordered, do I have to pay the logo fee again?

I used a logo with you last time I ordered, do I have to pay the logo fee again?

The logo setup fee is a one-time setup fee for the first time you use this logo with us. After that, your logo will be on file with us for you to use again at no cost to you.
I'm looking to order 3 awards with the same logo. Does that mean I have to pay $35 for each to have the logo?

I'm looking to order 3 awards with the same logo. Does that mean I have to pay $35 for each to have the logo?

The logo setup fee is a one-time logo setup fee for the first time you use the logo itself on our awards. You will not be charged the logo fee each time you use it on our awards.
What if they are in color? Will I have to pay the $6 charge for each award with color?

What if they are in color? Will I have to pay the $6 charge for each award with color?

Many of our awards can carry a logo in color for an additional $6 charge. Each award you would like with a logo in color requires a color setup fee of $6.
I see an award that I like. I would like to know if it can carry two logos. How do I do this?

I see an award that I like. I would like to know if it can carry two logos. How do I do this?

It depends on the award and the logo. You can check with our Engraving department by emailing your logo images to customerservice@crownawards.com.
Can I use my logo and your stock etchings at the same time on this award?

Can I use my logo and your stock etchings at the same time on this award?

Yes, if there is room to add a logo to our etch award, you may need to limit the amount of text in order to add another logo. Please call 1-800-227-1557 and an Awards Specialist will be very happy to help you.
Is it possible for me to have some text, a logo, and then text on my award?

Is it possible for me to have some text, a logo, and then text on my award?

We can engrave the logo and engraving in that fashion for you. To do so, we will need to place the order by phone, please call 1-800-227-1557. You will also need to email us your engraving. That way you can tell the engraving department how you would like to have your layout to be.
 
PRICING
What is Crown Award's Lowest Price Guarantee?

What is Crown Award's Lowest Price Guarantee?

We will gladly match any Competitor's advertised price on any comparable awards that are displayed on a Website, Catalog or Advertisement.
What forms of payment do you accept?

What forms of payment do you accept?

We accept all major credit cards (Mastercard, Visa, American Express and Discover). Your order must be paid in full before we can ship your order.

We also accept checks, debit cards, money orders and PayPal.

Checks or money orders must be received before we can ship the order.

Personal checks must clear before we can ship - this might take up to 10 business days.

Purchase Orders are accepted from schools and Government Organizations Only - if you are paying with a purchase order please call us to place your order at 1-800-227-1557 (Our website only accepts debit cards, credit cards and PayPal).

All purchase orders must be signed and faxed to our Customer Service Department at 914-347-7008
I am getting 25 trophies, 15 for boys and 10 for girls. Will I still get the 25 trophy quantity price?

I am getting 25 trophies, 15 for boys and 10 for girls. Will I still get the 25 trophy quantity price?

Our quantity discount applies to awards of the same style. As long as the style of the award is the same, you will receive the quantity price break.
How can I get a price quote?

How can I get a price quote?

We can easily (and quickly) set you up with a FREE (no obligation) price quote over the phone with a representative.

Please call Customer Service at 1-800-227-1557.
We are a non-profit with a tight budget. Is there any way we can get a discount?

We are a non-profit with a tight budget. Is there any way we can get a discount?

Most of our customers are non-profit organizations; they order because our awards are of the highest quality with the lowest prices in the awards industry.

Call one of our representatives at 1-800-227-1557 for a free quote. We can help you stay as close as possible to your budget.
I have a coupon code that I got online. How do I enter it in?

I have a coupon code that I got online. How do I enter it in?

Those online coupons are not authorized by Crown Awards. We do not offer any coupon codes because our awards are the highest quality with the lowest prices in the awards industry.
 
PASSWORDS
How do I change my password?

How do I change my password?

If you are not Signed In, click on the Sign In link at the top and click "Forgot Password". Change Password Now.

If you are already Signed In, you can change your password here.
I clicked on "forgot password" and I still have not gotten the email.

I clicked on "forgot password" and I still have not gotten the email.

Check your spam or junk mail folder. It is possible it went in there.

If you checked and it is still not there, please call us at 1-800-227-1557 or email our customer service team at customerservice@crownawards.com
 
PAYMENT
How do I pay by a PO?

How do I pay by a PO?

We accept PO's from schools and government funded institutions ONLY. If you are one of these organizations, please contact us at 1-800-227-1557 to set up your PO in our system.
Can I pay by a check?

Can I pay by a check?

We can accept business checks and personal checks. However, personal checks may take several days to clear from your bank to ours. The simplest way (and fastest way) to place payment for your order is with a debit or credit card.

Please send your payment to:

Crown Awards
9 Skyline Drive
Hawthorne, NY 10532
Attn: Accounting DPT
Do you accept Paypal?

Do you accept Paypal?

Yes, we accept PayPal.
What is Crown Awards mailing address to send payment?

What is Crown Awards mailing address to send payment?

Crown Awards mailing address is:

Crown Awards
9 Skyline Drive
Hawthorne, NY 10532
Attn: Accounting DPT
 
WEBSITE
Are my payments secure?

Are my payments secure?

This website takes every precaution to protect our users' information. All credit card numbers are encrypted and are protected with the best encryption software in the industry, SSL (Secure Sockets Layer). Once your credit card clears, we do not keep it on file (for your protection).
How do I select my neck ribbon?

How do I select my neck ribbon?

All of our medals have a dropdown menu that allows you to choose the neck ribbon. We also have a ribbon finder located on our home page where you can see all the neck ribbons we offer - Check it out!
How do I select a particular figurine, column, insert?

How do I select a particular figurine, column, insert?

You can select any piece to create the trophy you would like for your event. Simply click on the small box next to the size trophy you would like and then follow the steps to select your favorite pieces. Any selection you make will then update the image on your screen.
How can I mix and match the figurines and the inserts on this single trophy?

How can I mix and match the figurines and the inserts on this single trophy?

The simplest way (and fastest way) to mix and match all of our trophy pieces is to click on the small box next to the award size you're curious about. Then select "All Activities" for the first step. Doing so will give you access to all the options for you.
How do I find an award I previously ordered?

How do I find an award I previously ordered?

You can sign into your account online to search your account history to see your previous orders.
I saw an insert/figurine I liked, but I don't see it listed as an activity in the dropdown menu. How do I find and select it?

I saw an insert/figurine I liked, but I don't see it listed as an activity in the dropdown menu. How do I find and select it?

Go back to our home page and click on our Figure Finder or Insert Finder to see all of our items available or call our customer service team at 1-800-227-1557. We will be happy to assist you.
I have awards in my cart and I would now like to have it on a different size trophy? How do I transfer the engraving?

I have awards in my cart and I would now like to have it on a different size trophy? How do I transfer the engraving?

Our website is not setup with a "transfer engraving" feature. One of our representatives can assist you by phone at 1-800-227-1557 to place your order for you.
I have 10 medals in my cart- I would like 5 of them to have the 1st place ribbon and the other 5 with the 2nd place ribbon. How do I do this?

I have 10 medals in my cart- I would like 5 of them to have the 1st place ribbon and the other 5 with the 2nd place ribbon. How do I do this?

The simplest way (and fastest way) for us to perform what you're describing would be for you to contact one of our representatives by phone at 1-800-227-1557 to place your order.
 
OUT OF STOCK ITEMS
When will you get more of this back in stock?

When will you get more of this back in stock?

Unfortunately, we do not have an exact date as to when we will have more of this award back in stock. We do have a large selection of similar awards that you can use for your event. If you need assistance, please call Customer Service at 1-800-227-1557.
Will you be getting more of this in time for my event?

Will you be getting more of this in time for my event?

We cannot guarantee when an award will go back in stock. Please check the large selection of awards on our website - you are sure to find something similar that will suit your needs.
How do I save my cart?

How do I save my cart?

To save your cart, simply log into our website with your email address and password. That will save your cart and its contents for up to 30 days, and can be retrieved from any computer when you log into our website.