We ship our orders very quickly! Once you have all of your information required to complete your order, your order will leave our warehouse within 24-48 hours or even sooner!

We offer RUSH shipping options if needed. We do not charge a rush fee for production time. Use Crown's delivery calculator to calculate your order's delivery date.

We have several ways for you to place your award order: Via Phone, Web or Email.

Our website www.crownawards.com accepts debit cards, credit cards and PayPal only.

For payment by check or purchase order, please call 800-227-1557 and one of our Customer Service representatives will be happy to help you place your order.

Due to our rapid processing time, it is very difficult to add to or change your order. If a change is necessary, please email one of our helpful representatives at customerservice@crownawards.com.

Neck ribbons are available individually, click here to purchase. Unfortunately, figures are only available with the purchase of trophies and certain plaques.

Replacement plates for trophies and medals are available, click here to purchase.

All measurement information for our awards is located on the product page, right below the picture of the award.

If you are calling us to place your order, the best and most accurate way to submit your engraving would be to fill in our Easy Entry form that was emailed to you shortly after your order was placed. If you did not receive your engraving Easy Entry form, please contact us to re-send. Once Easy Entry form is completed, it can be submitted via email to engrave@crownawards.com. Please type your Order # in the subject line.

We no longer accept faxes for engraving.

We do not accept hand-written engraving information and are not responsible for any errors.

For more information regarding our engraving policy click here.

For orders placed online, it's easy to enter your engraving during checkout! We'll guide you through the process and give you a chance to review before placing your order.

If you need to report a defective award or to return an award(s), please contact our customer service team as all returns and damaged items must be authorized for tracking purposes.

      • We must be notified of pending returns within 7 business days of the order delivery date.

      • All return orders are subject to a 30% restocking charge.

      • Custom Awards, Custom Logo Items, Plaques, Lucites, Crystal Awards, Engraved Plates, Premiere Engravable Rings, Glassware, and Shipping Charges are NON-REFUNDABLE.

Immediately after placing your order you will receive an "Email Order Confirmation" from Customer Service confirming that your order has been processed.

The Email Confirmation will include your order number plus other details about your order.

Please review all the information stated for accuracy and contact our Customer Service Department immediately with any questions.

Once your order has been shipped, you will receive a second email from Crown Awards containing your tracking number and instructions with a link on how to track your order. Your order status can be viewed by signing into your account on our website Click Here For Status.

Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. If you add items to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days. Click Here To Sign Into Your Account.

Our full selection of custom awards can be viewed here Custom Logo Awards.
Contact our Custom Department at 1-800-542-6044 to place your order.

Click here to view Custom Medals.
Contact our Custom Department at 1-800-542-6044 to place your order.

Click here to view Custom Pins.
Contact our Custom Department at 1-800-542-6044 to place your order.

See Logos / Artwork

If placing your order online, we recommend uploading your high-resolution art file directly on our website.

If you have placed your order via phone with an Awards Specialist, you can email your artwork to customart@crownawards.com and your logo file/engraving Easy Entry form to engrave@crownawards.com

Make sure to reference your order # in the subject line of the email

We prefer the following file types for a logo: ai , eps, pdf, psd, jpeg, png, tif.

We recommend sending in the largest file available. Our Design Specialists will re-size your artwork / logo to the best fit for your award!

The file size and visual appearance is a great indicator of quality. If your image previews blurry or small on your computer screen, it is most likely low resolution and will not print/engrave well. If your image previews clear with sharp edges and views large, the file resolution should be a good quality for Crown to use! Vector (original creation) files such as ai, eps, and pdfs are the best quality.

Unfortunately, low/poor quality images will not print/engrave clearly. We recommend you send in the highest resolution/largest file size available to ensure a high-quality result. Our specialists will work their magic and send you an approval form to check before your item enters production. If we can’t produce any solution to the file submitted, we will reach out to request a better image.

There are several reasons that we may ask you for a different file when ordering:

• The file provided is poor quality and lacks enough detail or clarity to reproduce accurately.
• The file/instructions submitted is too detailed or requested too much text for allotted design spacing.
• We were unable to open the file submitted.
• The artwork is too complex, and we cannot create a simplified solution to recommend.
• The artwork / logo contains inappropriate or offensive material.
• The artwork / logo contains copyright infringement.

We recommend using simple designs for the best result. Artwork that is especially complex, including photos, will be simplified in order to recreate it in a vector format to engrave the best quality.

For best quality, we recommend using the stock fonts carefully pre-selected by our Product Design Experts. For custom artwork / logos, we can use just about any font. When ordering, please offer us as much instruction as possible to the style font you’re interested in: script, bold, serif, sans-serif, grunge/distorted, etc. If you want to use a specific font style, we ask that you email us the .ttf or .otf font file to install.

Our Engraving Experts will format your logo to fit perfectly on the award you choose.

Our engraving experts will format your logo to fit perfectly on the award you choose. You will receive a proof of your order to review before production.

We can engrave the logo and engraving in that fashion for you. To do so, please email us at customerservice@crownawards.com. Please include your engraving text in the email. That way you can tell the engraving department how you would like to have your layout to be.

Yes, our Design Specialists would be happy to assist you with any design changes like adding text, changing a font, changing a color, or adding/removing details! Please submit all instructions at the same time as your artwork / logo upload or emailed file to receive one free approval form/proof. Artwork changes may be subject to an $25 automatic additional charge.

Yes, our Design Specialists would be happy to assist you with a customized design for your awards! To do so, please email our Customer Service Team at customerservice@crownawards.com. You will also need to email us any ideas and instructions you may have to get started.

If you’re interested in taking one of our exclusive designs and turning it into your own creation, we recommend speaking with an Awards Specialist in our Custom Department by calling 1-800-542-6044.

We would love to help you create your own unique award! Our full selection of custom awards can be viewed here Custom Logo Awards.

Depending on the logo file and award you’re interested in, we may be able to accommodate you! Please email the item # and logo to customerservice@crownawards.com for more information.

Any artwork, image, or logo that has been used on a previous order with Crown.

Yes, we would be happy to double check to see if your logo is on file or you can also search on our website by signing in to your account.

Crown saves all artwork or logos on file for active accounts only. An active account is one that has a minimum of 1 order using that file per year.

A logo setup fee is a one-time charge when new logo or artwork is used/created for your order. We will gladly waive this fee when the quantity ordered meets our minimum for that item.

The logo setup fee is a one-time payment on similar award types. For example, an engraved award requires different artwork from a printed award. You will not be charged to use the same logo file across multiple similar awards, or re-orders once this logo is on file at Crown in an active account.

The logo setup fee is a one-time payment on similar award types for the first time you use this logo with us. After that, your logo will be on file for that award type to use again, at no cost to you, as long as your account stays active.

The logo setup fee is a one-time payment on similar award types. For example, an engraved award requires different artwork from a printed award. You will not be charged the logo fee if the award type is the same for your other items.

Color printing is an option only for select Crown exclusive awards. If you would like to order an award with color printing, please look in the “color section” of the item you’re interested on our website.

We print in CMYK, which is a four-color process printing also referred to as offset printing.

Many of our awards can carry a logo in color for an additional $6 charge. Each award you would like with a logo in color requires a color setup fee of $6.

Yes, any change to your artwork / logo on file will count as a new logo set up and includes a fee. This includes changing the text, a year, colors, etc. Fees can be waived if items meet the minimum quantity requirements.

It depends on the award and the logo. You can check with our Engraving department by emailing your logo images to customerservice@crownawards.com.

Yes, if there is room to add a logo to our etch award, you may need to limit the amount of text in order to add another logo. Please email customerservice@crownawards.com and an Awards Specialist will be very happy to help you.

We can absolutely accommodate this process! To do so, please contact our Customer Service Team at customerservice@crownawards.com . You will also need to email us your engraving and color logo file with instructions so our Engraving Experts can create the award you desire.

You will receive a rendered proof for final approval of only the order portion that has a customizable artwork / logo request. Other items on order without artwork / logo will not be shown. Engraving proofs are not included with artwork proofs and will be sent separately also for items with artwork / logo only.

Extra charges to your card may be due to artwork revisions or extra engraving. Please note, Crown offers 40 characters free for engraving per item, and 1 free revision on artwork orders. If you would like further explanation, please email customerservice@crownawards.com, and an Awards Specialist will happily look into the charges for you.

You will receive a rendered proof showing only the customizable area of your award, with artwork / logo request.

In order to meet all our customer’s event dates, production automatically starts immediately after receiving your approval. We request that proofs are reviewed carefully before approving.

A color insert is Crown’s specialized process, used to add your custom designed artwork / logo to an award item within a quick turnaround time!

An insert is a thick laminated full color graphic printing of your artwork / logo.

Crown’s unique glossdome process applies a clear coating of protection to the surface of our inserts. This added coating completes your award with a luxurious finished look!

Yes, we offer samples that allows you to see our top-quality awards before placing a larger order. To do so, please email our Customer Service team at customerservice@crownawards.com .

Our turnaround time and shipping time is very fast. Most orders leave our location within 24 hours. (24 hours if you are using a personal logo on our awards). Use our delivery calculator to calculate your order's delivery date Click Here.

Crown Awards offers FREE via ground shipping on all prepaid "Trophy and Plaque" orders over $100 within the Continental USA. Our shipping costs are determined by weight and shipping destination.

We would love the opportunity to calculate your order's delivery date.

Note: International Orders: Priority or Express Mail available.

Sorry, No COD Orders.

All orders are processed by the next business day, excluding Saturdays, Sundays and Holidays.

Rush Shipping Options Available - For assistance, please email our Customer Service department at customerservice@crownawards.com.

Yes, We offer free ground shipping on prepaid orders of trophies and plaques of $100 or more in value. Other award styles do not qualify for free shipping. We can work with any budget. Please email us for a FREE quote at customerservice@crownawards.com.

We are sorry we do not allow walk-ins. Crown Awards is a large Mail Order Catalog Company and only ship from our location. We have the quickest turnaround time in the Industry. We offer many shipping options. Our full selection of awards can be viewed here Crown Awards Trophies.

Yes. Once your order has been shipped, you will receive a tracking number from Fedex along with all tracking instructions. Please go to the Fedex.com website and enter your tracking number for the status of your order.

Yes. You will receive an email with a copy of the order within 5 minutes. Please check your "spam" or "junk mail" folder if you don't receive it immediately. You can also check your order status by signing into your account on our website Click Here For Status.

Cost varies depending on the type of awards your order.

Medals and Dog Tags
- 69¢ per plate with same engraving (quantity discounts available)
- 79¢ per plate with different engraving

Trophies, Cups, Sculptures, Plaques, Crystal and Acrylic Awards
- First 40 characters are FREE*

Clocks, Paperweights, Mugs and Gavels
- First 40 characters are FREE*

Corporate Plaques and other Corporate type items
- First 40 characters are FREE*

*Click here for details on extra charges for engraving past 40 characters

Cost varies depending on the type of awards your order.

Medals and Dog Tags
- 14¢ per extra character

Trophies, Cups and Sculptures
- 14¢ per extra character

Plaques, Crystal and Acrylic Awards
- 29¢ per extra character

Clocks, Paperweights, Mugs and Gavels
- 29¢ per extra character

Corporate Plaques and other Corporate type items
- 29¢ per extra character

Yes there is small charge for engraving plates for medals. If the medals all have the same engraving, it is 69 cents per engraving plate (quantity discounts available). If the engraving is different from medal to medal it is 79 cents per engraving plate. Engraving plates for medals are shipped with the order but not attached.

Engraving varies depending on the type of award ordered. We offer medals, trophies, plaques, acrylics and crystals and each may have a different sized area for the engraving. Our Engraving experts will adjust and format the engraving to best fit the award.

If you are calling us to place your order, we prefer that you email your engraving. Just follow these instructions:

• Wait for engraving instructions, which will be sent via email shortly after order is placed.
• Fill in complete Easy Entry form with engraving detail.
• Review your engraving information carefully and accurately.
• Return Easy Entry form back via email attachment to engrave@crownawards.com
• Subject line should read “New Engraving Order #....” with your order #.
• If you did not receive your Easy Entry form, please contact us to re-send.

For orders placed online, it's easy to enter your engraving during checkout! We'll guide you through the process and give you a chance to review and edit before placing your order.

We no longer accept faxes for engraving.

For instructions on emailing us your engraving, see "How can I submit my engraving information?" above.

Here is our helpful check list:

• Include your order # on the subject line of your email.
• Use our Easy Entry form for the best accuracy of your engraving information.
• If you did not receive your Easy Entry form, please contact us to re-send.
• Stay within the allotted number of characters. Blank spaces count as a character but not charged. Additional engraving fees will be charged to your existing credit card. Click here for more information.
• Type all Engraving in CAPITAL LETTERS.

Suggested Format for Trophy or Medals- 3-Line Plates:

Line 1 - Organization, Team or League

Line 2 - Place or Division

Line 3 - Date or Season

When you order our Perpetual award, you will receive all of the small blank metal plates upon ordering the award. When you are ready for engraving, simply mail us the plates with your previous order number, the engraving and contact information. We will then engrave the plate and mail it back to you. There is a $5 charge for each small plate to be engraved.

In the case your trophy/plaque has small flexi-engraving plates, you will need to email us at customerservice@crownawards.com to order. We do not ship out blank flexi-engraving plates.

The large plate is included, as well as any small engraved plates on the original order.

Yes, if you are ordering Trophy or Medal awards. We can easily create your engraving plates and ship them to you when you have your engraving information.

Note: We need your engraving for Crystal and Acrylic type awards and Plaques before your order can ship.

We can do that for you over the phone. By placing your order by phone with a representative, you can then email us your engraving and specify to the engraving department which line you would like larger than the others.

The website will automatically center the engraving, but it will not be scaled to fill up the plate. We can do that for you if we place your order for you by phone and then have you email us your engraving to engrave@crownawards.com.

Yes. If your engraving information is all the same, we set up the engraving as a logo and repeat the image on each award. There is a one time logo fee of $45. This applies to Crystal and Acrylic awards only.

Yes, several of our crystal awards are designed to carry color. We would love to assist you in finding the right crystal award for your event. Please call and one of our Awards Specialists will assist you.

Unfortunately our engraving plates are too small to carry a logo properly. We have a large selection of awards that a take a logo.

Our engraving plates are not weatherproof and may not stand up to the outside elements.

We have great quality medals with great low prices! All of our medals are made of zinc alloy.

Our perpetual awards were designed to carry the number of plates you see on your screen. If you would like to order extra plates you may do so for an additional charge. Please email Customer Service at customerservice@crownawards.com.

The weights of our awards vary depending on the type of item ordered.

Our figurines are made of polypropylene, which is a type of synthetic compound or type of durable plastic. The bases are real marble stone.

All of our figurines vary in height. Your total height depends on the type of figure you choose.

Yes. The size shown is the total size of the complete trophy.

Crystals are heavier than acrylics. However, acrylics are very shiny and have the advantage of carrying a personal logo in more vibrant color.

All of our medals come with a free sports neck ribbon. We do have other neck ribbons, such as our specialized solid colored ribbons for a small additional fee.

Yes.

Yes. All of our dog tags come with a free 30" neck chain.

This will vary depending on the country your order is being shipped to. We have a standard one to two day process plus shipping time to your destination.

Depending on the country, your order will be shipped via USPS or Fedex International.

In order for us to determine shipping to your location, we will need to set up a price quote for you. Please send an email to customerservice@crownawards.com. Include your full name, billing address, shipping address, your event date, the item numbers and options of the awards you need, the quantity of awards you need for each, and your contact information. International surcharges apply.

We welcome our International customers and have been serving these customers for many years!

Our Free ground shipping on trophies applies only on prepaid orders within the continental United States.

Our Canadian shipping charges have been upgraded! All orders being shipped to Canada will include a surcharge on the payment page that covers all duty and tax fees. This completely eliminates having to pay duty and taxes after receiving your order, now making the international shipping process seamless! Note: Shipping charges still apply separately from the duty and taxes surcharge.

We will gladly match any Competitor's advertised price on any comparable awards that are displayed on a Website, Catalog or Advertisement.

We accept all major credit cards (Mastercard, Visa, American Express and Discover). Your order must be paid in full before we can ship your order.

We also accept checks, debit cards, money orders and PayPal.

Checks or money orders must be received before we can ship the order.

Personal checks must clear before we can ship - this might take up to 10 business days.

Purchase Orders are accepted from schools and Government Organizations Only - if you are paying with a purchase order please call us to place your order at 800-227-1557 (Our website only accepts debit cards, credit cards and PayPal).

All purchase orders must be signed and faxed to our Customer Service Department at 914-347-7008

Our quantity discount applies to awards of the same style. As long as the style of the award is the same, you will receive the quantity price break.

We can easily (and quickly) set you up with a FREE (no obligation) price quote with a representative.

Please Contact Us at Customer Service At Crown Awards.

Most of our customers are non-profit organizations; they order because our awards are of the highest quality with the lowest prices in the awards industry.

Email one of our representatives at customerservice@crownawards.com for a free quote. We can help you stay as close as possible to your budget.

Those online coupons are not authorized by Crown Awards. We do not offer any coupon codes because our awards are the highest quality with the lowest prices in the awards industry.

If you are not Signed In, click on the Sign In link at the top and click "Forgot Password". Change Password Now.

If you are already Signed In, you can change your password here.

Check your spam or junk mail folder. It is possible it went in there.

If you checked and it is still not there, please email our customer service team at customerservice@crownawards.com

We accept purchase orders from schools and government institutions ONLY.

If your organization qualifies, please follow the following steps:
1. Add your items to the cart

2. Create an account by hitting the “sign in” button in the header

3. Email us at customerservice@crownawards.com with the email address that was used to create the account

 

We will set up your account with option to pay by PO If you are a returning customer that has used purchase orders in the past, you can log into your account before checking out and your account will already be set up to accept purchase orders as a payment option.

 

Keep in mind that orders paid with a purchase order do not qualify for free shipping.

 

Please email the Purchase Order with the Order # in the subject line to customerservice@crownawards.com

 

Your Purchase Order will need to include all of the following:

• Order Number • Total dollar amount, including tax and shipping.

• The billing and shipping addresses on the PO must be the same as the order.

• The name, signature and title of the person authorizing payment

 

Once your purchase order is processed and approved, you will receive an automated email letting you know that your order is in production. If we have any questions or concerns, we will reach out to you before processing your purchase order.

We can accept business checks and personal checks. However, personal checks may take several days to clear from your bank to ours. The simplest way (and fastest way) to place payment for your order is with a debit or credit card.

Please send your payment to:

Crown Awards
9 Skyline Drive
Hawthorne, NY 10532
Attn: Accounting DPT

Yes, we accept PayPal.

Crown Awards mailing address is:

Crown Awards
9 Skyline Drive
Hawthorne, NY 10532
Attn: Accounting DPT

This website takes every precaution to protect our users' information. All credit card numbers are encrypted and are protected with the best encryption software in the industry, SSL (Secure Sockets Layer). Once your credit card clears, we do not keep it on file (for your protection).

All of our medals have a dropdown menu that allows you to choose the neck ribbon. We also have a ribbon finder located on our home page where you can see all the neck ribbons we offer - Check it out!

You can select any piece to create the trophy you would like for your event. Simply click on the small box next to the size trophy you would like and then follow the steps to select your favorite pieces. Any selection you make will then update the image on your screen.

The simplest way (and fastest way) to mix and match all of our trophy pieces is to click on the small box next to the award size you're curious about. Then select "All Activities" for the first step. Doing so will give you access to all the options for you.

You can sign into your account online to search your account history to see your previous orders Click Here To Sign In.

Go back to our home page and click on our Figure Finder or Insert Finder to see all of our items available or email our customer service team at customerservice@crownawards.com. We will be happy to assist you.
Easily reorder items you've purchased in the past or duplicate previous orders. Click here to see all of your previous orders and previously purchased items.

To "transfer engraving" to a different size trophy select Edit Item/Quantity in the shopping cart. Once selected you will be brought back to the product page to change the size of your trophy, and confirm your engraving before adding to cart. One of our representatives can assist you email us at customerservice@crownawards.com to place your order for you.

The simplest way (and fastest way) for us to perform what you're describing would be for you to contact one of our representatives email us at customerservice@crownawards.com to place your order.

Unfortunately, we do not have an exact date as to when we will have more of this award back in stock. We do have a large selection of similar awards that you can use for your event. If you need assistance, please contact Customer Service.

We cannot guarantee when an award will go back in stock. Please check the large selection of awards on our website - you are sure to find something similar that will suit your needs.

To save your cart, simply log into our website with your email address and password. That will save your cart and its contents for up to 30 days, and can be retrieved from any computer when you log into our website Click Here To Sign In.