Frequently Asked Questions
- How To Order
- How long does it take to receive my order?
- What is the best way to place an order?
- Can I change my order?
- Can I order individual parts like figures or neck ribbons?
- Can you tell me the size of a specific item?
- How can I submit my engraving information?
- What is your Return Policy?
- When will I receive my Email Confirmation?
- How do I track my order?
- Can I save items in my shopping cart for purchase at a later date?
How long does it take to receive my order?
We ship our orders very quickly! Once you have all of your information required to complete your order, your order will leave our warehouse within 24-48 hours or even sooner!
We offer RUSH shipping options if needed. We do not charge a rush fee for production time.
What is the best way to place an order?
We have several ways for you to place your award order: Via Phone, Web or Email us at: CustomerService@CrownAwards.com.
Our website www.crownawards.com accepts debit and credit cards only.
For payment by check or purchase order, please call 1-800-227-1557 and one of our Customer Service representatives will be happy to help you place your order.
Can I change my order?
Due to our rapid processing time, it is very difficult to add to or change your order. If a change is necessary, please contact one of our helpful representatives at 1-800-227-1557.
Can I order individual parts like figures or neck ribbons?
Neck ribbons are available individually, click here to purchase. Unfortunately, figures are only available with the purchase of trophies and certain plaques.
Can you tell me the size of a specific item?
All measurement information for our awards is located on the product page, right below the picture of the award.
How can I submit my engraving information?
If you are calling us to place your order, the best and most accurate way to submit your engraving would be via email to firstname.lastname@example.org. Please type your order # in the subject line.
We do not recommend faxing engraving; however if that is your only option, it must be typed.
We do not accept hand-written engraving information and are not responsible for any errors.
For more information regarding our engraving policy click here.
For orders placed online, it's easy to enter your engraving during checkout! We'll guide you through the process and give you a chance to review before placing your order.
What is your Return Policy?
If you need to report a defective award or to return an award(s), please contact our customer service team at 1-800-227-1557 as all returns and damaged items must be authorized for tracking purposes.
- We must be notified of pending returns or damaged awards within 7 business days of the order delivery date.
- All return orders are subject to a 30% restocking charge.
- Custom Awards, Shipping charges, engraved plates, plaques, Lucite, and crystal awards are NON-REFUNDABLE.
When will I receive my Email Confirmation?
Immediately after placing your order you will receive an "Email Order Confirmation" from Customer Service confirming that your order has been processed.
The Email Confirmation will include your order number plus other details about your order.
Please review all the information stated for accuracy and contact our Customer Service Department immediately with any questions.
How do I track my order?
Once your order has been shipped, you will receive a second email from Crown Awards containing your tracking number and instructions with a link on how to track your order.
Can I save items in my shopping cart for purchase at a later date?
Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. If you add items to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days.