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Return Policy

If you need to return an award(s), please contact our customer service team at 1-800-227-1557 as all returns must be authorized for tracking purposes.

  • We must be notified of pending returns within 7 business days of the order delivery date.
  • All return orders are subject to a 30% restocking charge.
  • Shipping charges, engraved plates, plaques, lucites, and crystal awards are NON-REFUNDABLE.