Return Policy

If you need to return an award(s), please contact our customer service team at 1-800-227-1557 as all returns must be authorized for tracking purposes.

  • We must be notified of pending returns within 7 business days of the order delivery date.
  • All return orders are subject to a 30% restocking charge.
  • Custom Awards, Plaques, Lucites, Crystal Awards, Engraved Plates, and Shipping charges are NON-REFUNDABLE.