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Custom Frame Plaques

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Return/Damage Policy

If you need to report a defective award or to return an award(s), please contact our custom team at 1-800-542-6044 as all returns and damaged items must be authorized for tracking purposes.

  • We must be notified of pending returns or damaged awards within 7 business days of the order delivery date.
  • All return orders are subject to a 30% restocking charge.
  • Custom Awards, Shipping charges, engraved plates, plaques, Lucite, and crystal awards are NON-REFUNDABLE.