I just wanted to send a quick note to say "THANK YOU!!!" My medals were WAY cooler than I ever expected!! The receivers were as THRILLED as I was to see them after we all crossed the Finish Line today. I will highly recommend your company and will be placing further orders with you.
- Vickie on 7/19/14
You are my award gurus because you have mastered the art of customer service like I've not experienced before. I say this because the service is REALLY good and consistent (I have placed approx. 10 orders, every one excellently handled). Your Customer Service agents are friendly, sincere and knowledgeable. And they are really helpful when asked to assist with award selection/suggestions. You all do many things well, it's a pleasure to doing business. Many thanks!
- Gerry on 7/18/14
We just received the award and it is very nice. As my first award ever from you, I now have a better idea of what to expect and what to ask for. The engraving department did an excellent job.
- John on 7/18/14
Thank you for sending a replacement for the football trophy so promptly. The new one is perfect. Thanks for the free gift, as well.
- Laura on 7/18/14
Thank you very much. You guys are a great company to work with. I've ordered twice with you in the past and have been impressed both times. I wouldn't consider ordering from anyone else.
- Erich on 7/17/14
You are incredible. Thank you!!
- Kelly on 7/17/14
I am sending this mail to recognize that your organization is superb. I received my orders in great condition and I am fully satisfied with the quality.
- Olusola on 7/15/14
Thank you SO much. I <3 Crown!
- Mei on 7/12/14
I placed an order today with your company for two trophies. I was unsure on what I needed and decided to approach your online chat for assistance. During my discussion with your associate, Henry, I was able to place an order. Due to the actions of your employee, I was able to correctly choose both trophies, fit both with an insert, and get them engraved. This sale was directly due to Henry listening to my issues and confidently answering any and all questions I had. I would like to commend Henry to his manager for having a model employee. I will be using Crown Awards for all my future trophy needs because of the excellent service I received today.
- Gabriel on 7/8/14
Just wanted to thank you for your great service. Had one question which was answered kindly and professionally by customer service. Entering the order was easy and trouble free. I received the trophy order on time and in perfect condition and the order was entirely correct. The trophy I had ordered gave me a lot of different options to customize the trophies-there were about 80. Each was individually wrapped in a generous amount of bubble wrap. The trophies were so great-even better than pictured. I am THRILLED and will recommend your site to everyone.
- Joan on 7/2/14
Too often we are only made aware of the negative experiences that take place, however, this email is exactly the opposite, right from the time I logged onto your website the ordering process was super friendly and efficient, I could clearly see what I was ordering, changes were easy to make, and pictures were awesome. I placed the order Friday mid morning, and had shipping confirmations within hours, your service is A++++, and exceptional in all areas. We will for sure pass along your company info and definitely be a repeat customer. Thanks for being a super efficient company to deal with.
- Vicki on 7/2/14
Thank you for all the orders this summer! I know it was challenging this year, but we appreciate it; Your wonderful creativity and impeccable products. All the kids and parents went wild with their awards. Thank you!
- Victoria on 6/26/14
Yesterday, I was trying to place an order online but I was having a problem submitting the payment. I called the number online and received assistance from a representative named Christy. She was able to retrieve my shopping cart and helped me finalize the order. She told me I would have it tomorrow via UPS. I could hardly believe I would have it that quickly but that's what she told me. She was such a nice person and a pleasure to speak to. She was also very professional. Today, I received my package and I have to say I was shocked. Not only shocked that I received it in one day but that the plaques I ordered were absolutely beautiful. Ordering online with an unfamiliar company can be somewhat scary. I must say I am so impressed with your company and your customer service. It is refreshing to know that I made the right choice. Also, I called today to say "thank you" and spoke to another great rep named Carol and she too, was extremely nice and caring. I am so excited to give the plaques as gifts! Thank you so very much and I will recommend your company to anyone who is looking for this type of product. Please extend my gratefulness to Christy and Carol!
- Lori on 6/25/14
How do you do it? My trophies are BEAUTIFUL! The engravings were perfect and they arrived the very next day! I will continue to use Crown Awards for all my recitals. I am VERY happy with the trophies, high quality and low price. The medals were a huge hit at my recital in May, as both parents and children loved them. Top-notch customer service. The reps are helpful, knowledgeable, and friendly. I'm a very happy customer!
- Trina on 6/18/14
Well another soccer season goes by and Crown Awards comes through again with GREAT gifts for my players and coaches. Always on time, great selection and most of all happy girls and coaches. Thanks again for making another successful season and purchase, see you next season.
- Dave on 6/17/14
I just received the order I placed at the beginning of the week. Thanks for the quick turn around time! The crystal trophies are better than the CIF Baseball Championship trophies handed out in San Diego. Thanks for the quality work!
- Fred on 6/14/14
Thank you so much for all your staff's politeness, kindness, ready to serve, beautiful products and being prompt with delivery. I've been a customer for many years and haven't been disappointed yet. All the best in your growth and keep creating new ideas in your product line.
- Pat on 6/14/14
I just wanted to say,thank you!..I cannot thank you guys enough for you're dedication to the customer! I've used you guys for years; 7 to be exact. I've never had one issue with anything you've given to my teams(trophies, medals). The one time there was a mishap, which was this past experience, you guys jumped at the blink of an eye and took care of the issue!! Thank you again. I look forward to many more years of using you guys for all my award needs!
- K on 6/13/14
I have twice now ordered items from your company. I must say the customer service is absolutely outstanding. On my first order I had a question about the engraving it was quickly answered. On the second, a mistake was made on a plaque I ordered and it was fixed and I had the new plaque the next day. I spoke w/Linda on the phone about the latter and she was excellent. I teach customer service in our culinary arts program and will be using your company as an example. Thank you, and please know I have already recommended Crown Awards to others and will continue to order from you as well.
- Charles on 6/6/14
I would like to confirm I received the items I ordered and they arrived in great condition. I appreciate the care that your employees took in making sure the items were securely packaged. The trophy/plaques are even more beautiful then presented in the pictures on the website. The engravings are perfect and I appreciated the engravers efforts to communicate with me via email. Initially I had challenges receiving the items through the UPS delivery, but fortunately your representatives were very helpful in resolving the issue. Overall, I was quite satisfied with the service and look forward to doing business with your company again!
- Jasmine on 6/5/14