Frequently Asked Questions

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Are my payments secure?

This website takes every precaution to protect our users' information. All credit card numbers are encrypted and are protected with the best encryption software in the industry, SSL (Secure Sockets Layer). Once your credit card clears, we do not keep it on file (for your protection).

How do I select my neck ribbon?

All of our medals have a dropdown menu that allows you to choose the neck ribbon. We also have a ribbon finder located on our home page where you can see all the neck ribbons we offer - Check it out!

How do I select a particular figurine, column, insert?

You can select any piece to create the trophy you would like for your event. Simply click on the small box next to the size trophy you would like and then follow the steps to select your favorite pieces. Any selection you make will then update the image on your screen.

How can I mix and match the figurines and the inserts on this single trophy?

The simplest way (and fastest way) to mix and match all of our trophy pieces is to click on the small box next to the award size you're curious about. Then select "All Activities" for the first step. Doing so will give you access to all the options for you.

How do I find an award I previously ordered?

You can sign into your account online to search your account history to see your previous orders

I saw an insert/figurine I liked, but I don't see it listed as an activity in the dropdown menu. How do I find and select it?

Go back to our home page and click on our Figure Finder or Insert Finder to see all of our items available or call our customer service team at 1-800-227-1557. We will be happy to assist you.

I have awards in my cart and I would now like to have it on a different size trophy? How do I transfer the engraving?

Our website is not setup with a "transfer engraving" feature. One of our representatives can assist you by phone at 1-800-227-1557 to place your order for you.

I have 10 medals in my cart- I would like 5 of them to have the 1st place ribbon and the other 5 with the 2nd place ribbon. How do I do this?

The simplest way (and fastest way) for us to perform what you're describing would be for you to contact one of our representatives by phone at 1-800-227-1557 to place your order.