LOGOS / ARTWORK

search faqs

LOGOS / ARTWORK
How do I order my custom awards?

How do I order my custom awards?

Contact our Custom Department at 1-800-542-6044 to place your order.

Fax Number: 1-800-347-7566
How do I send in artwork / logo to use on my award?

How do I send in artwork / logo to use on my award?

If placing your order online, we recommend uploading your high-resolution art file directly on our website.

If you have placed your order via phone with an Awards Specialist, you can email your artwork to customart@crownawards.com and your logo file/engraving text to engrave@crownawards.com.

Make sure to reference your order # in the subject line of the email
What artwork / logo file types does Crown accept?

I'm uploading my logo but I don't know what file type to use?

We prefer the following file types for a logo: ai , eps, pdf, psd, jpeg, png, tif.
What size does the artwork / logo need to be sent in as?

What size does the artwork / logo need to be sent in as?

We recommend sending in the largest file available. Our Design Specialists will re-size your artwork / logo to the best fit for your award!
How do I know if my image is high resolution or poor quality?

How do I know if my image is high resolution or poor quality?

The file size and visual appearance is a great indicator of quality. If your image previews blurry or small on your computer screen, it is most likely low resolution and will not print/engrave well. If your image previews clear with sharp edges and views large, the file resolution should be a good quality for Crown to use! Vector (original creation) files such as ai, eps, and pdfs are the best quality.
What if the image quality I send in is low resolution?

What if the image quality I send in is low resolution?

Unfortunately, low/poor quality images will not print/engrave clearly. We recommend you send in the highest resolution/largest file size available to ensure a high-quality result. Our specialists will work their magic and send you an approval form to check before your item enters production. If we can’t produce any solution to the file submitted, we will reach out to request a better image.
Why was my artwork / logo unable to be used on my order?

Why was my artwork / logo unable to be used on my order?

There are several reasons that we may ask you for a different file when ordering:
  • The file provided is poor quality and lacks enough detail or clarity to reproduce accurately.
  • The file/instructions submitted is too detailed or requested too much text for allotted design spacing.
  • We were unable to open the file submitted.
  • The artwork is too complex, and we cannot create a simplified solution to recommend.
  • The artwork / logo contains inappropriate or offensive material.
  • The artwork / logo contains copyright infringement.
What type of designs work best for logo?

What type of designs work best for logo?

We recommend using simple designs for the best result. Artwork that is especially complex, including photos, will be simplified in order to recreate it in a vector format to engrave the best quality.
What type of fonts can I use?

What type of fonts can I use?

For best quality, we recommend using the stock fonts carefully pre-selected by our Product Design Experts. For custom artwork / logos, we can use just about any font. When ordering, please offer us as much instruction as possible to the style font you’re interested in: script, bold, serif, sans-serif, grunge/distorted, etc. If you want to use a specific font style, we ask that you email us the .ttf or .otf font file to install.
My logo looks small/off center/wrong when I uploaded it. How do I change it or tell them to make it bigger?

My logo looks small/off center/wrong when I uploaded it. How do I change it or tell them to make it bigger?

Our Engraving Experts will format your logo to fit perfectly on the award you choose.
How can I edit the size or placement of my uploaded logo on the website?

How can I edit the size or placement of my uploaded logo on the website?

Our engraving experts will format your logo to fit perfectly on the award you choose. You will receive a proof of your order to review before production.
How can I rearrange my award layout to put the logo in the center or at the bottom of my engraving?

Is it possible for me to have some text, a logo, and then text on my award?

We can engrave the logo and engraving in that fashion for you. To do so, we will need to place the order by phone, please call 1-800-227-1557. You will also need to email us your engraving. That way you can tell the engraving department how you would like to have your layout to be.
Can Crown help me revise my existing artwork / logo?

Can Crown help me revise my existing artwork / logo?

Yes, our Design Specialists would be happy to assist you with any design changes like adding text, changing a font, changing a color, or adding/removing details! Please submit all instructions at the same time as your artwork / logo upload or emailed file to receive one free approval form/proof. Artwork changes may be subject to an $25 automatic additional charge.
Can Crown Help me design artwork / logo?

Can Crown Help me design artwork / logo?

Yes, our Design Specialists would be happy to assist you with a customized design for your awards! To do so, we will need to place the order by phone, please call 1-800-227-1557. You will also need to email us any ideas and instructions you may have to get started.
I’d like to make changes to an award available on your website, how can I do so?

I’d like to make changes to an award available on your website, how can I do so?

If you’re interested in taking one of our exclusive designs and turning it into your own creation, we recommend speaking with an Awards Specialist in our Custom Department by calling 1-800-542-6044.
How do I order a completely customized award?

How do I order a completely customized award?

We would love to help you create your own unique award! Please contact our Custom Department at 1-800-542-6044 and start by speaking with an Awards Specialist to place your order.
How can I upload 2 logos to my award?

How can I upload 2 logos to my award?

Depending on the logo file and award you’re interested in, we may be able to accommodate you! Please email the item # and logo to customerservice@crownawards.com for more information.
What is an artwork / logo on file?

What is an artwork / logo on file?

Any artwork, image, or logo that has been used on a previous order with Crown.
Is my artwork / logo still on file to use on a new order?

Can you tell me if our logo is still on file?

Yes, we would be happy to double check to see if your logo is on file or you can also search on our website by signing in to your account.
How long is my artwork / logo saved on file for?

How long is my artwork / logo saved on file for?

Crown saves all on file designs for up to three years, with active accounts.
What is a logo setup fee?

What is a logo setup fee?

A logo setup fee is a one-time charge when new logo or artwork is used/created for your order. We will gladly waive this fee when the quantity ordered meets our minimum for that item.
Would I have to pay the logo setup fee of $45 for each award on my order?

Would I have to pay the logo setup fee of $45 for each award on my order?

The logo setup fee is a one-time payment per logo. You will not be charged to use the same logo file across multiple awards, or re-orders once this logo is on file at Crown.
When using a logo or artwork on file, would I have to pay the setup fee again?

I used a logo with you last time I ordered, do I have to pay the logo fee again?

The logo setup fee is a one-time setup fee for the first time you use this logo with us. After that, your logo will be on file with us for you to use again at no cost to you.
I'm looking to order 3 awards with the same logo. Does that mean I have to pay $45 for each to have the logo?

I'm looking to order 3 awards with the same logo. Does that mean I have to pay $45 for each to have the logo?

The logo setup fee is a one-time logo setup fee for the first time you use the logo itself on our awards. You will not be charged the logo fee each time you use it on our awards.
Will my logo be in color?

Will my logo be in color?

Color printing is an option only for select Crown exclusive awards. If you would like to order an award with color printing, please look in the “color section” of the item you’re interested on our website.
What color modes do you print in?

What color modes do you print in?

We print in CMYK, which is a four-color process printing also referred to as offset printing.
Will I have to pay the color setup fee for each award to have my logo in color?

What if they are in color? Will I have to pay the $6 charge for each award with color?

Many of our awards can carry a logo in color for an additional $6 charge. Each award you would like with a logo in color requires a color setup fee of $6.
Does making a change to my artwork / logo on file count as a new logo?

Does making a change to my artwork / logo on file count as a new logo?

Yes, any change to your artwork / logo on file will count as a new logo set up and includes a fee. This includes changing the text, a year, colors, etc. Fees can be waived if items meet the minimum quantity requirements.
I see an award that I like. I would like to know if it can carry two logos. How do I do this?

I see an award that I like. I would like to know if it can carry two logos. How do I do this?

It depends on the award and the logo. You can check with our Engraving department by emailing your logo images to customerservice@crownawards.com.
How can use both stock art and my logo on the same award?

Can I use my logo and your stock etchings at the same time on this award?

Yes, if there is room to add a logo to our etch award, you may need to limit the amount of text in order to add another logo. Please call 1-800-227-1557 and an Awards Specialist will be very happy to help you.
Is it possible to have both color and engraving on my award?

Is it possible to have both color and engraving on my award?

We can absolutely accommodate this process! To do so, we will need to place the order by phone, please call 1-800-227-1557. You will also need to email us your engraving and color logo file with instructions so our Engraving Experts can create the award you desire.
How come I don’t see my engraving plate on my art approval form?

How come I don’t see my engraving plate on my art approval form?

You will receive a rendered proof for final approval of only the order portion that has a customizable artwork / logo request. Other items on order without artwork / logo will not be shown. Engraving proofs are not included with artwork proofs and will be sent separately also for items with artwork / logo only.
What is this additional charge on my credit card?

What is this additional charge on my credit card?

Extra charges to your card may be due to artwork revisions or extra engraving. Please note, Crown offers 40 characters free for engraving per item, and 1 free revision on artwork orders. If you would like further explanation, please call 1-800-227-1557 and an Awards Specialist will happily look into the charges for you.
How come I don’t see my full award on my art approval form?

How come I don’t see my full award on my art approval form?

You will receive a rendered proof showing only the customizable area of your award, with artwork / logo request.
Can I request a change after approval?

Can I request a change after approval?

In order to meet all our customer’s event dates, production automatically starts immediately after receiving your approval. We request that proofs are reviewed carefully before approving.
What is an insert?

What is an insert?

A color insert is Crown’s specialized process, used to add your custom designed artwork / logo to an award item within a quick turnaround time!
What material is an insert?

What material is an insert?

An insert is a thick laminated full color graphic printing of your artwork / logo.
What is a glossdome?

What is a glossdome?

Crown’s unique glossdome process applies a clear coating of protection to the surface of our inserts. This added coating completes your award with a luxurious finished look!
Can I see samples before I buy?

Can I see samples before I buy?

Yes, we offer samples that allows you to see our top-quality awards before placing a larger order. To do so, we will need to place the order by phone, please call 1-800-227-1557.
 
bronto direct add or update