Frequently Asked Questions

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What is shipping time?

Our turnaround time and shipping time is very fast. Most orders leave our location within 24 hours. (24 hours if you are using a personal logo on our awards.) If you call 1-800-227-1557 and give a Customer Service representative your shipping state and zip code, we can give you a rough estimate of your shipping time.

What is my shipping cost?

Crown Awards offers FREE shipping on all prepaid "Trophy and Plaque" orders over $100 within the Continental USA. Our shipping costs are determined by weight and shipping destination.

We would love the opportunity to calculate your order's delivery date.

Note: International Orders: Priority or Express Mail available

Sorry, No COD Orders.

All orders are processed by the next business day, excluding Saturdays, Sundays and Holidays.

Rush Shipping Options Available - For assistance, please call our Customer Service department at 1-800-227-1557.

Great Tool to Calculate Delivery and Freight Charges!

Do you offer free shipping?

Yes, We offer free ground shipping on prepaid orders of trophies and plaques of $100 or more in value. Other award styles do not qualify for free shipping. We can work with any budget. Please call us for a FREE quote at 1-800-227-1557.

Can I place an order and come to your location and pick it up to save on shipping?

We are a large Mail Order Catalog Company and only ship from our location. We have the quickest turnaround time in the Industry. We offer many shipping options.

Will I receive an email confirmation once my order ships?

Yes. Once your order has been shipped, you will receive a tracking number from UPS along with all tracking instructions. Please go to the website and enter your tracking number for the status of your order.

Will I receive an order confirmation email after I place the order?

Yes. You will receive an email with a copy of the order within 5 minutes. Please check your "spam" or "junk mail" folder if you don't receive it immediately.