Frequently Asked Questions
- What is shipping time?
- What is my shipping cost?
- Do you offer free shipping?
- Can I place an order and come to your location and pick it up to save on shipping?
- Will I receive an email confirmation once my order ships?
- Will I receive an order confirmation email after I place the order?
What is shipping time?
Our turnaround time and shipping time is very fast. Most orders leave our location within 24 hours. (24 hours if you are using a personal logo on our awards.) If you call 1-800-227-1557 and give a Customer Service representative your shipping state and zip code, we can give you a rough estimate of your shipping time.
What is my shipping cost?
Crown Awards offers FREE shipping on all prepaid "Trophy and Plaque" orders over $100 within the Continental USA. Our shipping costs are determined by weight and shipping destination.
We would love the opportunity to calculate your order's delivery date.
Note: International Orders: Priority or Express Mail available
Sorry, No COD Orders.
All orders are processed by the next business day, excluding Saturdays, Sundays and Holidays.
Rush Shipping Options Available - For assistance, please call our Customer Service department at 1-800-227-1557.
Great Tool to Calculate Delivery and Freight Charges!
Do you offer free shipping?
Yes, We offer free ground shipping on prepaid orders of trophies and plaques of $100 or more in value. Other award styles do not qualify for free shipping. We can work with any budget. Please call us for a FREE quote at 1-800-227-1557.
Can I place an order and come to your location and pick it up to save on shipping?
We are a large Mail Order Catalog Company and only ship from our location. We have the quickest turnaround time in the Industry. We offer many shipping options.
Will I receive an email confirmation once my order ships?
Yes. Once your order has been shipped, you will receive a tracking number from UPS along with all tracking instructions. Please go to the UPS.com website and enter your tracking number for the status of your order.
Will I receive an order confirmation email after I place the order?
Yes. You will receive an email with a copy of the order within 5 minutes. Please check your "spam" or "junk mail" folder if you don't receive it immediately.