We ship our orders very quickly! Once you have all of your information required to complete your order, your order will leave our warehouse within 24-48 hours or even sooner!

We offer RUSH shipping options if needed. We do not charge a rush fee for production time. Use Crown's delivery calculator to calculate your order's delivery date.

We have several ways for you to place your award order: Via Phone, Web or Email.

Our website www.crownawards.com accepts debit cards, credit cards and PayPal only.

For payment by check or purchase order, please call 800-227-1557 and one of our Customer Service representatives will be happy to help you place your order.

Due to our rapid processing time, it is very difficult to add to or change your order. If a change is necessary, please email one of our helpful representatives at customerservice@crownawards.com.

Neck ribbons are available individually, click here to purchase. Unfortunately, figures are only available with the purchase of trophies and certain plaques.

Replacement plates for trophies and medals are available, click here to purchase.

All measurement information for our awards is located on the product page, right below the picture of the award.

If you are calling us to place your order, the best and most accurate way to submit your engraving would be to fill in our Easy Entry form that was emailed to you shortly after your order was placed. If you did not receive your engraving Easy Entry form, please contact us to re-send. Once Easy Entry form is completed, it can be submitted via email to engrave@crownawards.com. Please type your Order # in the subject line.

We no longer accept faxes for engraving.

We do not accept hand-written engraving information and are not responsible for any errors.

For more information regarding our engraving policy click here.

For orders placed online, it's easy to enter your engraving during checkout! We'll guide you through the process and give you a chance to review before placing your order.

If you need to report a defective award or to return an award(s), please contact our customer service team as all returns and damaged items must be authorized for tracking purposes.

      • We must be notified of pending returns within 7 business days of the order delivery date.

      • All return orders are subject to a 30% restocking charge.

      • Custom Awards, Custom Logo Items, Plaques, Lucites, Crystal Awards, Engraved Plates, Premiere Engravable Rings, Glassware, and Shipping Charges are NON-REFUNDABLE.

Immediately after placing your order you will receive an "Email Order Confirmation" from Customer Service confirming that your order has been processed.

The Email Confirmation will include your order number plus other details about your order.

Please review all the information stated for accuracy and contact our Customer Service Department immediately with any questions.

Once your order has been shipped, you will receive a second email from Crown Awards containing your tracking number and instructions with a link on how to track your order. Your order status can be viewed by signing into your account on our website Click Here For Status.

Your order status can be viewed by signing into your account on our website Click Here For Status. Or you can call 855-260-0162 and an Awards Specialist will happily assist you!

If you have misplaced or haven’t received your invoice, you can retrieve it by viewing your Order here. Simply click on "Order Details" for your order. Or you can also call 855-260-0162 and an Awards Specialist will happily assist you!

Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. If you add items to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days. Click Here To Sign Into Your Account.

Please email your registration paperwork to us at CustomerService@CrownAwards.com and we would be happy to help.