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Frequently Asked Questions

What is the turnaround time to receive an International order?

This will vary depending on the country your order is being shipped to. We have a standard one to two day process plus shipping time to your destination.

What shipping company do you use?

Depending on the country, your order will be shipped via USPS or UPS International.

How much is international shipping?

In order for us to determine shipping to your location, we will need to set up a price quote for you. Please send an email to customerservice@crownawards.com. Include your full name, billing address, shipping address, your event date, the item numbers and options of the awards you need, the quantity of awards you need for each, and your contact information.

Can I pay with an international credit card?

We welcome our International customers and have been serving these customers for many years!

Do I receive free shipping on trophies over $100.00?

Our Free ground shipping on trophies applies only on prepaid orders within the continental United States.

What is your Canadian shipping policy?

Our Canadian shipping charges have been upgraded! All orders being shipped to Canada will include a surcharge on the payment page that covers all duty and tax fees. This completely eliminates having to pay duty and taxes after receiving your order, now making the shipping process seamless! Note: Shipping charges still apply separately from the duty and taxes surcharge.